Privacy Policy – Valden Tires
Last updated: November 15, 2025
This Privacy Policy describes how VALDEN AUTO LLC (“Valden Tires”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website (the “Site”), contact us, book services, or interact with us by phone, email, and SMS text messaging.
By using our Site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information:
1.1 Information You Provide Directly
Contact information – name, phone number, email address, billing address, service address.
Service and booking details – vehicle information, preferred appointment date/time, service requests, notes you provide, service history.
Payment details – payment method type and related billing information (processed through third-party payment processors; we do not store full payment card numbers).
Communication content – messages you send us by SMS, email, contact forms, or chat, as well as call details (time, duration, and in some cases call recordings where legally allowed and disclosed).
Marketing preferences – your choices regarding email and SMS communications.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
Device and usage data – IP address, browser type, operating system, pages viewed, time spent on pages, referring URLs.
Cookies and similar technologies – used to remember your preferences, understand usage, and improve the Site.
You can control cookies through your browser settings, but disabling cookies may affect Site functionality.
2. How We Use Personal Information
We use the information we collect for the following purposes:
To provide and manage our services
Scheduling mobile tire services, confirming appointments, dispatching technicians, and completing service requests.
To communicate with you
Sending service confirmations, reminders, updates, invoices, support responses, and other service-related communications by phone, SMS, and email.
To send marketing communications (with your consent where required)
Informing you about promotions, service updates, and offers related to Valden Tires. You can opt out at any time.
To process payments and prevent fraud
Processing transactions, handling billing issues, detecting and preventing fraudulent or unauthorized activity.
To improve our Site and services
Analyzing usage, performance, and feedback to enhance our website, services, and customer experience.
To comply with legal obligations
Meeting record-keeping, tax, regulatory, and law-enforcement requirements.
3. SMS/Text Messaging Program
We may use SMS/text messages to communicate with you, including:
Appointment confirmations and reminders
Service updates (for example, when a technician is on the way)
Follow-up messages regarding completed services
Promotional or marketing messages (only with your consent where required)
By providing your mobile number and opting in, you agree to receive SMS messages from us.
Message frequency: Varies based on your interactions and bookings.
Message & data rates: May apply, depending on your mobile carrier plan.
Opt-out: You can opt out of SMS at any time by replying STOP to any message.
Help: For help with our SMS program, reply HELP or contact us using the details in the “Contact Us” section below.
We do not sell your phone number or your consent to receive SMS messages.
SMS consent is not shared with third parties or affiliates.
We may use third-party service providers (such as telecommunication or messaging platforms) solely to deliver SMS messages on our behalf. These providers are not permitted to use your phone number or SMS consent for their own marketing purposes.
4. How We Share Personal Information
We do not sell your personal information.
We may share personal information in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who help us operate our business, such as:
Payment processors
Scheduling and dispatch platforms
SMS and telecommunication providers
Website hosting and analytics providers
IT, security, and customer support providers
These providers are only authorized to use your information as needed to perform services for us and are not allowed to use your SMS consent for their own purposes.
4.2 Business Operations and Transfers
If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law and continued protection consistent with this Privacy Policy.
4.3 Legal and Safety
We may disclose information if required to do so by law or in a good-faith belief that such action is necessary to:
Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety, or that of our customers or the public
Detect, prevent, or address fraud, security issues, or technical problems
5. Your Choices and Rights
5.1 SMS and Email
To opt out of SMS, reply STOP to any message.
To opt out of marketing emails, use the “unsubscribe” link in our emails or contact us.
Service-related communications (for example, appointment confirmations, invoices, or essential service updates) may still be sent where necessary to complete your requests, even if you opt out of marketing messages.
5.2 Updating Your Information
You may request that we update or correct your personal information by contacting us using the details below.
6. Data Retention
We retain personal information for as long as needed to:
Provide services to you
Maintain business and tax records
Resolve disputes and enforce agreements
Comply with legal obligations
When information is no longer needed, we will delete or anonymize it in accordance with our data retention practices and applicable law.
7. Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Site and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as required by law.
9. Third-Party Websites
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site or services after any changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:
VALDEN AUTO LLC (d/b/a Valden Tires)
2800 N 6th Street #7711
Saint Augustine, FL 32084
Phone: (386) 237-4417
Email: info@valdentires.com
