Terms of Service – Valden Tires
Last updated: November 15, 2025
These Terms of Service (“Terms”) govern your access to and use of the website operated by VALDEN AUTO LLC (d/b/a “Valden Tires”) at https://www.valdentires.com
(the “Site”) and any products, services, and communications we provide, including our mobile tire services and SMS/text messaging program (together, the “Services”).
By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.
1. Company Information
VALDEN AUTO LLC (d/b/a Valden Tires)
2800 N 6th Street #7711
Saint Augustine, FL 32084
Phone: (386) 237-4417
Email: info@valdentires.com
Website: https://www.valdentires.com
Our Privacy Policy is available at:
https://www.valdentires.com/privacy-policy
2. Eligibility and Use of the Site
You may use the Site and Services only if you:
Are at least 18 years old (or the age of majority in your jurisdiction), and
Have the legal authority to enter into these Terms.
You agree not to use the Site or Services for any unlawful purpose or in any way that may harm, disable, overburden, or impair our systems or interfere with others’ use.
3. Description of Services
Valden Tires provides mobile tire-related services and related offerings, which may include (without limitation):
On-site tire installation and replacement
Tire balancing and related service work
Appointment scheduling and service reminders
Service quotes and invoices
Availability of services may vary by location and time. We reserve the right to modify or discontinue any aspect of the Services at any time.
4. Appointments, Cancellations, and No-Shows
When you schedule an appointment:
You agree to provide accurate contact, vehicle, and service information.
You authorize us to contact you regarding confirmations, reminders, updates, and changes by phone, SMS, or email.
We may establish cancellation or rescheduling rules (such as minimum notice periods). Where applicable, these will be communicated to you at the time of booking or through our communications. We reserve the right to refuse or cancel service at our discretion, including due to unsafe conditions, inaccurate information, or non-payment.
5. Pricing, Payments, and Taxes
Prices for services are typically provided in quotes or at booking, and may be subject to change due to:
Vehicle-specific factors
Parts and material availability
Additional work required discovered during service
Unless otherwise stated, prices are exclusive of applicable taxes and fees. You agree to pay all charges, including:
Service charges
Parts and materials
Applicable taxes and government fees
We may use third-party payment processors to process payments. By providing payment information, you authorize us and our payment processors to charge the applicable amounts. We do not store full payment card numbers.
6. User Content and Communications
If you submit any information, reviews, messages, or other content to us (collectively, “User Content”):
You represent that you have the right to provide it.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such User Content in connection with operating and improving the Services.
We may, but are not obligated to, monitor or remove User Content that we consider unlawful, offensive, or otherwise inappropriate.
7. SMS Terms of Service
This section governs your participation in our SMS/text messaging program.
7.1 Types of Messages You May Receive
By opting into SMS (via web forms, checkout, booking flows, or any other method where you provide your mobile number and agree to receive texts), you agree to receive SMS messages from VALDEN AUTO LLC (d/b/a Valden Tires). These messages may include:
Appointment confirmations and reminders
Technician arrival notices and service updates
Order, invoice, or payment alerts
Account, scheduling, or service notifications
Customer support-related messages
Promotional and marketing messages related to Valden Tires (where your consent is required and provided)
7.2 Message Frequency and Charges
Messaging frequency may vary.
The number of messages you receive depends on your interactions with us (such as booking services, requesting support, or opting into promotional notifications).
Message and data rates may apply.
Your mobile carrier’s standard text and data rates may apply. You are responsible for any such charges.
7.3 Opt-Out Instructions
You can opt out of SMS at any time:
To opt out at any time, text STOP.
After you send STOP, you may receive a final confirmation message, and then you will no longer receive SMS messages from us, unless you opt in again.
Service-related communications that are critical to completing an ongoing transaction may still be sent by other channels (such as email or phone) where allowed.
7.4 Help and Support
For assistance, text HELP or visit our website at https://www.valdentires.com
.
You may also contact us using the details in Section 1 (Company Information).
7.5 Consent and Privacy
By opting into SMS, you confirm that:
You are the owner or authorized user of the phone number provided; and
You consent to receive SMS messages as described in these Terms.
We do not sell your phone number or SMS consent.
We may use third-party vendors (such as telecommunication or messaging platforms) solely to deliver SMS messages on our behalf. These vendors are not permitted to use your phone number or SMS consent for their own marketing purposes.
For details on how we collect, use, and protect personal information, please see our Privacy Policy at:
https://www.valdentires.com/privacy-policy
Visit https://www.valdentires.com/privacy-policy
for privacy policy and https://www.valdentires.com/terms
for Terms of Service.
Example SMS Terms Summary (for forms and short disclosures)
You can also use this shorter version next to your SMS checkbox or consent language on forms:
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Valden Tires (VALDEN AUTO LLC). This includes SMS messages for appointment reminders, service updates, order alerts, and promotional offers. Messaging frequency may vary. Message and data rates may apply. See privacy policy at https://www.valdentires.com/privacy-policy
and Terms at https://www.valdentires.com/terms
. Message HELP for help. Reply STOP to any message to opt out.
8. Intellectual Property
All content on the Site and in the Services, including logos, text, graphics, images, icons, and software, is owned by or licensed to VALDEN AUTO LLC and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Site or Services without our prior written permission.
9. Third-Party Services and Links
The Site may include links to third-party websites, tools, or services. We are not responsible for:
The content, policies, or practices of third-party sites, or
Any transactions or interactions you have with such third parties.
Use of third-party services is at your own risk and may be subject to additional terms and privacy policies.
10. Disclaimers
To the fullest extent permitted by law:
The Site and Services are provided on an “as is” and “as available” basis.
We make no warranties or representations, express or implied, regarding the accuracy, reliability, availability, or suitability of the Site or Services.
Vehicle condition, usage, and external factors may impact performance and safety. You are responsible for maintaining your vehicle in accordance with manufacturer guidelines and applicable laws.
11. Limitation of Liability
To the fullest extent permitted by law, in no event will VALDEN AUTO LLC, its owners, employees, contractors, or agents be liable for:
Any indirect, incidental, special, consequential, or punitive damages, or
Any loss of profits, revenue, data, or use,
arising out of or related to your use of (or inability to use) the Site or Services, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising out of or relating to the Site or Services will not exceed the amount you paid to us for the service giving rise to the claim, or, if no amount was paid, one hundred U.S. dollars (USD $100).
Some jurisdictions do not allow certain limitations; in such cases, some of the above limitations may not apply to you.
12. Indemnification
You agree to indemnify, defend, and hold harmless VALDEN AUTO LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
Your use of the Site or Services,
Your violation of these Terms, or
Your violation of any law or third-party rights.
13. Changes to These Terms
We may update or modify these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page.
Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Site and Services.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms or the use of the Site or Services will be resolved in the state or federal courts located in Florida, and you consent to the personal jurisdiction of such courts.
15. Contact Us
If you have any questions about these Terms or our SMS program, please contact:
VALDEN AUTO LLC (d/b/a Valden Tires)
2800 N 6th Street #7711
Saint Augustine, FL 32084
Phone: (386) 237-4417
Email: info@valdentires.com
Website: https://www.valdentires.com
